At Rootz & Branchez we understand that unanticipated events happen occasionally in everyone’s life. Meetings, project deadlines, train and flight delays, car problems, snowstorms, and illness are just a few of the reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients, and out of consideration for our practitioners’ time, we have adopted the following policies:
At least 24-hours advance notice is required when canceling an individual appointment. Group appointments, such as workshops, require at least 72-hours advance notice. This allows the opportunity for someone else to fill your spot.
If you are unable to give us the minimum 24-hours (or 72-hours) advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your appointment fee. At our discretion this charge will be either automatically deducted from the outstanding balance of an existing “package”, online purchase, or gift certificate; otherwise, it must be paid in full prior to your next treatment. However, if we are able to fill “your” time slot with somebody else, you will not be charged for your missed appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no show”. They will be charged for their “missed” appointment, and future service will be denied until payment is made.
Showing Up Late
If you show up more than five (5) minutes late for your appointment, your session time will be shortened in proportion to the time you are late at your practitioner’s discretion. You will still be charged the full session fee amount.
All sales are final and refunds are not provided. However, if you make a full purchase for a session, gift certificate, class, session package, etc. you may receive a “credit” good at Rootz & Branchez. You can use your “credit” towards another service (but not products) at Rootz & Branchez . For example, if you purchase a Reiki session, but decide you are not going to attend and have given at least 72-hours advance notice, you can use that “credit” towards a different Reiki session, Tarot reading, or a Workshop instead.